Online Banking FAQ
Please note: We are updating our online banking system. Below are instructions for how to access it as of October 1, 2010.
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- A personal computer
- An active account with an Internet Service Provider
- Internet browser software with 128 bit security encryption
- An active account with Bank of Millbrook
- You will also need to complete an enrollment form for Bank of
- Millbrook Online Banking in order to obtain your ID and PIN
Bank of Millbrook Online Banking Frequently Asked QuestionsQ: What will I need to get started with Bank of Millbrook Online Banking?
A: You will need the following to access Online Banking:
Q: What is Bank of Millbrook Online Banking?
A: You will be able to use a personal computer and Internet connection to get
up to the minute information about your accounts and view all account
transactions including ATM and point of sale transactions. You can transfer
funds between eligible accounts including making loan payments. Another
feature of Online Banking is the ability to pay bills online with Bill Pay.
Q: What is the cost for Online Banking and Bill Pay?
A: Online Banking is Free when you use it to access account, balance your
checkbook and conduct transactions such as account transfers.
Online Bill Pay will cost $5.95 per month with 15 bill payment transactions.
A payment fee of $.35 will be assessed for each additional payment. The
charge will be deducted from your online bill payment checking account at the
end of each statement cycle. This monthly fee will be charged to your account
regardless of whether you have any bill payment transactions or not.
Q: How do I sign up for Online Banking?
A: To sign up, you will need to complete an Internet Banking Enrollment Form.
You can print and complete our website application and mail it to the Bank or
bring it in to either of our offices. One you have submitted the form, we will
assign a User ID and temporary Password. The information will be sent to you
Q: How do I log in?
A: The first time you log in using the User ID and PIN assigned to you, you will
be prompted to change your Online Banking PIN. You will only be prompted to
change your PIN the first time you log in. This is required for security reasons.
It is recommended that you never reveal your PIN number and that you change
it on a regular basis.
Q: How do I know if my Internet browser has the right level of security
and encryption for Bank of Millbrook Online Banking?
A: You must use a modern browser to use Online Banking. That means Firefox 2.0 or newer, Internet Explorer 7.0 or newer, Safari 2.0 or newer, or the most recent Opera browser. We recommend against using the AOL browser.
Q: When I attempt to log in to Online Banking I receive the message
“Invalid ID or PIN”. What should I do?
A: If you are having trouble logging into the system or have forgotten your ID or
PIN please contact our Internet Banking Department during regular banking
hours at 845-677-5321.
Q: Why does it say that my account is locked? What do I do now?
A: Your account becomes locked after three unsuccessful log in attempts. To
get “unlocked”, contact our Internet Banking Department during normal
business hours and they will be happy to unlock and reset your account. You
will never be asked for your PIN.
Q: Can I transfer money from one account to another?
A: Yes, you can transfer money between eligible checking or savings accounts.
You may also make payments on Bank of Millbrook loans from your checking
or savings accounts with us.
Transfers between corporate and personal accounts will not be allowed.
Regulations place a strict burden on banks to limit potential liability with
respect to funds being improperly moved from corporate accounts to personal
accounts. A check being written from the corporation by an authorized signer
to a specific payee provides a paper trail that can be used if, at any future date,
there is any question as to why corporate funds were moved to a personal
Q: Can I schedule recurring or future dated transfers?
A: Yes, you can establish a recurring transfer with a specific expiration date.
Q: Can I tell when a transfer has posted to my account?
A: If you approve a funds transfer, a “Confirmation Number” will be displayed.
You may use this number if you need to refer to the transfer at a later time.
Account transfers and payments processed before 4:30 PM EST Monday –
Friday, excluding holidays, will be posted to your account on the day of the
transaction. Transfers or payments after 4:30 PM will be posted to your
account on the next business day.
Q: What is Bill Payment?
A: It is here that you will be allowed to pay your bills online. Simply follow the
on-screen steps to add payees, enter the amount, date and account from which
you are paying. If you wish, before signing up, you can view our DEMO.
Q: How does Bill Pay work?
A: Your payments are electronically transferred form your Bank of Millbrook
checking account to your payee’s account through the Automated Clearing
House (ACH) network. If the party you are making a payment to is not setup
for electronic transfer, a check is sent by our process or via US Mail.
Q: Are there any payments I cannot make using Bill Pay?
A: The only payments we are unable to make are federal and state tax
payments and court ordered payments or payments to settle securities
Q: How will I know what payments have been made?
A: Through Online Banking, you will be able to view the transaction on your
screen. The payment will also appear on your monthly bank statement. We
will only make the payments you authorize; you are in control of your account
at all times.
Q: Should I enter my online bill payments into my check register?
A: Yes. Enter your online bill payments into your check register just as you
would an ATM withdrawal or a regular check payment. That way, you will be
able to properly reconcile your checkbook with your statement each month.
Q: What if I don’t have enough money in my account when the bill
payment clears my account?
A: When items are presented for payment and there are not sufficient funds,
we will follow our normal guidelines for non sufficient funds and charge a fee.