How Can We Help?
There are questions that come up again and again in our business. Some websites call this kind of page a FAQ, but we don't think that sounds quite helpful enough. This is our How can we help you page, and if you don't find the answer you need, please call your local branch and someone will help you in person.
How can I ...
- Get my balance?
- Find out if my checks have cleared?
- Transfer funds?
You can get your balance, see what checks have cleared, and transfer funds by using both our telebanking system, on 845-677-5959, or online banking. To set up your online banking account, please come into the bank to fill out the necessary paperwork.
Can I make night deposits/letter drops?
Millbrook Letter Drop: The letter drop slot can be found to the right of the main entrance. We accept deposits, payments, check orders, etc. in envelopes.
Millbrook Night Deposits: The night deposit slot is to the left of the main entrance. Customers and businesses can receive a night deposit lock back and key from customer service. There is no charge for this service.
Amenia Letter Drop and Night Deposit: The drop slot for both is located in the drive-up area. Customers and business can receive a night deposit lock bag and key from the Amenia branch manager.
Are my deposits insured by the FDIC?
By operation of federal law, beginning January 1, 2013, funds deposited in a noninterest-bearing transaction account (including an interest on Lawyer Trust Account) no longer will receive unlimited deposit insurance coverage by the Federal Deposit Insurance Corporation (FDIC). Beginning January 1, 2013, all of a depositor's accounts at an insured depository institution, including all noninterest-bearing transaction accounts, will be insured by the FDIC up to the standard maximum deposit insurance amount ($250,000), for each deposit insurance ownership category.
What do I do if my debit card is lost or stolen?
Please call Kathleen Godfrey at 845-677-5321 ext. 112.
What days are bank holidays in 2014?
New Years Day Jan.1
Martin Luther King, Jr. Day Jan.20
Presidents Day Feb. 17
Memorial Day May 26
Independence Day July 4
Labor Day Sept. 1
Columbus Day Oct. 13
Veterans Day Nov. 11
Thanksgiving Nov. 27
Christmas Dec. 25
How do I send a Domestic/Foreign Wire?
At a minimum we require the following information. Please call the Wire Department at 845-677-5321 for further assistance.
Bank Name & Address
Beneficiary Name and Account #
Bank Name & Street Address (Including City and Country)
Beneficiary Physical Address (Including City and Country)
How do I deposit a Foreign Check?
Please bring any foreign check to one of our tellers with a separate deposit slip. These cannot be added in with US deposits.There is a collection fee of $35.00
What is the bank's mailing address?
3263 Franklin Ave.
PO Box AF
Millbrook, NY 12545
Pine Plains Branch
2971 Church St.
PO Box 651
Pine Plains, NY 12567
5094 Route 22
PO Box 250
Amenia, NY 12501
11 Hunns Lake Road
Stanfordville, NY 12581